Case studies
2020-2024
Piclo is a global Saas B2B marketplace that connects flexibility energy providers (such as owners of renewable energy sources, batteries, and electric vehicles) with system operators who manage the electrical grid. This platform allows these providers to earn money by adjusting their energy consumption or production to help balance the grid.
Transforming Bid Review for System Operators
Product designOutcome:
We enabled National Grid control room to directly access a new low-carbon solution to balance the grid. They can view the necessary information in an easily understood format, reducing the time spent to identify suitable options from days to minutes.
Creating strategic tools for team collaboration
Service designOutcome:
It was the first time the product team had visibility of the end-to-end service and heard of the users’ tasks outside the existing product offering. The output became an essential tool for Piclo team collaboration.
Scaling Bid Submissions x10 for Flexibility Providers in one Sprint
Product designOutcome:
The tactical solution enabled the biggest bidding round in Piclo’s history by creating a new way for sellers to submit bids in bulk.
Sellers’ mobile app for time-sensitive tasks on the go
Product designOutcome:
A concept project to illustrate an Android app's value and potential features for the sellers of Flexibility for their essential tasks on-the-go.
2018-2020
Creating a unique business banking experience for foreign currency and savings. Operating as a startup inside a big bank, the IX service has grown from an MVP to a key service for the bank’s clients.
Helping users complete outstanding actions on time and understand transactions
Product designOutcome:
The most viewed page on the platform and received raving feedback internally and externally.
Automate foreign currency payment from existing trades
Product designOutcome:
We enabled the National Grid control room to directly access a new low-carbon solution to balance the grid. They can view the necessary information in an easily understood format, reducing the time spent identifying suitable options from days to minutes.
2017-2018
Led by the GDS Service Standards, I was fortunate to work in the crucial and challenging domain of supporting prisoners through a few interlinked services. I designed a service allowing prisoners to send money and all the online and offline touchpoints. I was involved in the initial trials and further iterations, which enabled the service to be ready for scaling to 110+ prisons.
Creating a scalable and digital service for prisoners to send money
Service design Outcome:
Created a scalable new digital service that allowed prisoners to send money securely and cheaply.